Refund policy

Return & Refund Policy

At [Vyntra], we want you to shop with confidence. If you’re not completely satisfied with your purchase, we’re here to help with an easy and transparent return and refund process.

1. Return Eligibility

To be eligible for a return:

  • The item must be unused, unworn, and in its original condition
  • The product must be returned in its original packaging with all tags and accessories
  • A valid proof of purchase (order ID or receipt) is required

We reserve the right to reject returns that do not meet these conditions.

2. Return Timeframe

  • You can request a return within [X DAYS] of receiving your order
  • Return requests made after this period may not be accepted

3. Refund Process

  • Once your return is received and inspected, we will notify you of the approval or rejection
  • If approved, your refund will be processed within [1 week]
  • The amount will be credited to your original payment method

Please note that it may take additional time for your bank or payment provider to process the refund.

4. Exchanges

  • We offer exchanges for defective, damaged, or incorrect items
  • If you need an exchange, contact us at [vyntra00@gmail.com] with your order details
  • Exchanges are subject to product availability

5. Damaged or Defective Products

If you receive a damaged, defective, or wrong item:

  • Contact us within [X DAYS] of delivery
  • Share clear photos/videos of the issue
  • We will arrange a replacement or full refund at no additional cost

6. Non-Returnable Items

The following items are not eligible for return:

  • Items marked as final sale or non-returnable
  • Personal use or hygiene-related products
  • Gift cards or downloadable products (if applicable)

7. Return Shipping Costs

  • [Free return shipping] may be offered on eligible items
  • In other cases, return shipping charges may be the responsibility of the customer
  • Shipping charges (if any) are non-refundable, unless the return is due to our error

8. Cancellation Policy

  • Orders can be canceled within [X HOURS] of placing the order
  • Once the order is shipped, it cannot be canceled

9. Contact Us

For any return or refund-related queries, please contact us:

  • Email: [vyntra00@gmail.com]
  • Business Name: [Vyntra]